Business Systems and Automation Consulting
Find where your business is losing customers, and what to fix first
We design your marketing system, SEO and AEO, lead qualification, CRM and customer support.
We diagnose how your business attracts, qualifies and keeps customers, then design the system you need first.
- Free
- 5 questions
- Score in about 2 minutes
AI answer
Answered while you sleptThe Customer Flow Framework
Five questions every business must answer to win and keep customers
Each question is a stage of the customer journey, and each stage needs its own system. Most businesses are strong at some and missing others. Customers are lost in the gaps.
Awareness
Who knows you exist?
Marketing and Content System
Findability
Can people find you when they search?
SEO, AEO and website systems
Qualification
How do you know who is a real buyer?
Lead Qualification System
Relationship
How do you manage your customers well?
CRM System
Independence
Who answers customers when you are away?
Customer Support System
What a working customer system does
Five systems, working together, while you run your business
We find which of these your business needs first, and design it.
Content brings people in
Marketing runs on a schedule and reaches new prospects.
Search finds you
SEO and AEO put you in search results and AI answers.
Leads are qualified
Serious buyers are sorted before you spend time.
CRM follows up
Every customer is recorded and contacted on time.
Support answers 24/7
Customers get answers even when you are away.
How it works
From application to a clear plan
- 1
Apply
Tell us about your business. We reply within one working day.
- 2
Scoping conversation
We agree what to investigate, the fee and the timeline.
- 3
50% deposit
Work starts once the deposit is received.
- 4
Discovery and diagnosis
We gather your information and investigate the evidence.
- 5
Report and walkthrough
The balance is paid, you receive the report, and we walk you through it.
What you get
An evidence-based diagnosis and a plan you can act on
Customer Flow Diagnostic Report
An evidence-based assessment of the five stages, identifying weaknesses and bottlenecks
You stop guessing where your business needs improvement.
Customer Leakage and Business Impact Analysis
An assessment of lost opportunities and their estimated commercial implications
You see what each problem costs your business in money.
Prioritised Customer Growth System Recommendation
Which system to address first, why it matters, and which can wait
You spend money on the system that matters most right now.
Customer Growth Implementation Roadmap
A sequenced plan with requirements, dependencies, costs where estimable, and performance measures
You leave with a plan you can act on.
30-minute walkthrough
Your report explained by video call or in person
You can ask questions until every finding is clear.
Why BSAC
Honest diagnosis before any recommendation
We diagnose first
Every recommendation follows the evidence from your business.
Only what you need now
We recommend the system you need now and tell you which ones can wait.
We say when things work
If your customer flow is sound, the report says so plainly.
The plan is yours
The roadmap is worth its fee even if you build the systems yourself.
Ready to find what is holding your business back?
Apply for the consultancy, or contact us with a question.