Services
The Customer Flow Consultancy
An investigation of how your business attracts, qualifies and keeps customers. You get an evidence-based diagnosis, what it is costing you, and a plan for the one system to build first.
What we investigate
The whole customer journey
A business may believe it needs more marketing, when the evidence shows enquiries already arrive and are lost through slow replies. The diagnosis separates symptoms from root causes.
- Your business, products or services, and goals
- Customer volume and how customers currently find you
- Marketing activity and acquisition channels
- How enquiries are handled and qualified
- How customers are recorded and followed up
- How customer questions are answered
- The repetitive work taking up your time
What you get
Four deliverables and a walkthrough
Customer Flow Diagnostic Report
An evidence-based assessment of the five stages, identifying weaknesses and bottlenecks
You stop guessing where your business needs improvement.
Customer Leakage and Business Impact Analysis
An assessment of lost opportunities and their estimated commercial implications
You see what each problem costs your business in money.
Prioritised Customer Growth System Recommendation
Which system to address first, why it matters, and which can wait
You spend money on the system that matters most right now.
Customer Growth Implementation Roadmap
A sequenced plan with requirements, dependencies, costs where estimable, and performance measures
You leave with a plan you can act on.
30-minute walkthrough
Your report explained by video call or in person
You can ask questions until every finding is clear.
How it works
Five steps from application to plan
- 1
Apply
Tell us about your business. We reply within one working day.
- 2
Scoping conversation
We agree what to investigate, the fee and the timeline.
- 3
50% deposit
Work starts once the deposit is received.
- 4
Discovery and diagnosis
We gather your information and investigate the evidence.
- 5
Report and walkthrough
The balance is paid, you receive the report, and we walk you through it.
Fees
Agreed with you before any work starts
The fee depends on the scope of the investigation, how complex your business is, and the evidence needed. We agree it after a short scoping conversation.
50% before work starts
Discovery begins once the deposit is received.
50% before the report
The report is released when the balance is received.
Invoice-based
Bank transfer and mobile money accepted.
Questions
Frequently asked questions
Is the assessment really free?
Yes. The five-question assessment is free and shows your score straight away. Only the consultancy is paid.
How is the fee set?
By the scope of the investigation, the complexity of your business and the evidence needed. It is agreed after a short scoping conversation, before any work starts.
How do I pay?
Half before the work starts and half before the report is released, by invoice. Bank transfer and mobile money are accepted.
Do you also build the systems?
The consultancy gives you the diagnosis and the plan. Building the recommended system is a separate engagement at its own price, and only if you want it. The plan is useful even if you build it yourself.
Can the walkthrough be online?
Yes. The 30-minute walkthrough can be a video call or in person, whichever suits you.
What if my business is already in good shape?
Then the report says so plainly. Before you pay, we tell you this is a possible outcome.
How will I know if the changes work?
Each recommended change comes with what it should improve and how to measure it. Results depend on your market, product, pricing and execution.
Ready to find out what is holding your business back?
Apply for the consultancy, or contact us with a question.